How IU Health transformed its operations with guided scheduling
On-Demand Webinar
Indiana University (IU) Health Patient Access team will share their transformative journey implementing patient scheduling automation. Discover how this strategic shift not only scaled their operations and optimized staff efficiency, but also significantly reduced scheduling errors, keeping both providers and patients happy.
Perfect for those looking to solve increasing patient volume with less staff, maximize opportunities to scale and increase patient satisfaction. This session will share how guided scheduling allows IU Health to:
- Cross-train staff to support multiple specialties.
- Increase “one call resolutions.”
- Maximize patient referral capture.
- Schedule services, like mammograms, as well as providers.
- And more!
Alex Harwitz
Vice President of Digital Front Door
Experian Health
Justin Baur, M.B.A
Manager, Patient Access & Referral Management
Indiana University Health
Alex Nussman, M.H.A
Manager System Patient Access
Indiana University Health
Josh Brown, M.B.A
Program Manager, Provider Match
Indiana University Health