Tip Sheet
Published March 31, 2026
Customer Management Data Sources Risk Management
Your most valuable customers don’t announce their departure. By the time balances decline or activity slows, competitors have already captured share of wallet.
Download our strategic snapshot to learn how your institution can identify behavioral shifts early, respond confidently and accelerate high-value customers forward.
Did you know?
- Customers typically hold less than 50% of their deposits or loans with a single institution.
- Selling to an existing customer can be up to 10x more successful than acquiring a new one.
- A 5% increase in customer retention can boost profits by 25% to 95%.
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Understand how first-party fraud is changing across financial institutions and what it means for your organization. Learn from Experian experts using industry benchmark data.
- Explore year-over-year first-party fraud trends
- Compare fraud rates across banks, credit unions and fintechs
- Learn practical strategies to benchmark and strengthen fraud prevention
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- Examines research on AI, data, governance and decision intelligence.
- Highlights common modernization challenges and practical strategies for improving decision outcomes.
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Key insights:
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- First-party fraud models can uncover hidden early payment default risk within prime portfolios and improve risk segmentation.
- Research shows measurable lift in early delinquency detection and ROI when fraud analytics complement credit scoring.
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Commercial and small business lending, optimized
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