Empowering energy and utility providers with smarter solutions

Energy and utility service providers must balance growth with risk while delivering a seamless, engaging customer experience. Experian’s industry-leading energy and utilities solutions help you verify identities with confidence, reduce fraud and delinquencies, and optimize portfolio management — empowering you to expand your customer base while mitigating risk.

By streamlining operations and reducing friction at every touchpoint, we help you improve customer engagement and accelerate decision-making, from account opening to final payment. With advanced automation, real-time insights and a data-driven approach, you can enhance security, optimize collections and deliver the efficiency and trust today’s customers expect — powering long-term success for your business.  

 

 

     

Powering the future: Helping you navigate what's next

The energy and utilities landscape is evolving, and Experian® is here to help you navigate the future with confidence. As a trusted partner across regulated, deregulated, and alternative energy markets, we provide the data-driven insights and innovative solutions needed to enhance customer experiences, optimize operations and drive sustainable growth. Together, we can unlock new opportunities and build a more efficient, secure and resilient energy ecosystem.

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Optimize operations and drive growth with Experian’s utilities solutions

Discover tailored solutions for the energy and utility sector to deliver better service, reduce costs, and safeguard your customers and business from fraud.

Boost customer engagement

Build customer loyalty with predictive analytics that deliver personalized, timely and relevant customer communications.

Prevent fraud and verify identities

Protect your business with advanced fraud detection and identity verification tools that ensure secure, seamless customer interactions.

Optimize collections

Effectively manage your portfolio and recover more while reducing bad debt with data-driven strategies that target high-risk accounts and simplify customer outreach.

Partner with our team of industry experts

Unlock the potential of data-driven energy and utilities solutions

Contact us
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Why Experian for energy and utility industry?

  • Proven industry expertise: With over 25 years of experience, Experian has empowered service providers with unparalleled data, technology and analytics — helping them enhance decision-making, optimize operations, and drive smarter business outcomes.
  • Unmatched data reach: Leverage our vast and reliable data on more than 1.5 billion consumers and 201 million businesses.
  • Advanced technology investment: We continue to innovate, investing in tools like predictive analytics, AI/ML and real-time fraud protection.
  • Regulatory compliance expertise and trusted guidance: Navigating complex compliance requirements is critical for energy and utility service providers engaging with customers. Experian’s deep regulatory expertise ensures your business stays ahead of evolving data privacy laws, including CCPA and state-level regulations.

Insights

eBook

Maximizing debt collection success for service providers

Explore how to optimize your strategies for solutions for smarter, more efficient debt collection.
Blog post

Leveraging analytics in utilities

Learn how data analytics is transforming utilities, enhancing efficiency and driving smarter decisions.
Tip sheet

Debt collection action plan for service providers

Discover four strategic actions to navigate collection challenges and enhance your efforts.
Infographic

Shining a light on the need for equity in energy

Learn how Experian’s expanded data can help the energy industry make a difference in our communities.
Perspective paper

Helping underserved businesses grow

Read how utility providers can create financial inclusion for underserved small businesses.
Tip sheet

How to optimize your energy efficiency programs

Learn how you can more accurately assess your customers’ ability to pay and contact them for resolution.

Learn more about our energy and utilities solutions

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