Protect your utility business from fraud and identity risks

Utility providers face evolving fraud threats as they work to deliver secure, seamless experiences for their customers including account takeover, synthetic identity and payment testing fraud. In 2023, the FTC received over 87,000 reports of phone and utility fraud1, highlighting the increasing risk to both consumers and service providers. Additionally, utility payment fraud has surged 50%2, exposing businesses to significant financial losses and operational challenges.

Experian’s utility fraud prevention and risk mitigation solutions are designed to address these challenges head on. With advanced identity verification tools and step-up authentication, you can detect and prevent fraudulent activity, reduce synthetic identities and optimize resource efficiency.

Sources: 1Experian and 2IDIQ Newsroom

Smarter fraud prevention and identity solutions for utilities

Stop fraud before it happens

Prevent fraudulent accounts from entering your system with Experian’s fraud detection tools. Safeguard your brand’s reputation, reduce charge-offs and ensure legitimate customers receive the service they need.

Detect and eliminate synthetic identities

Accurately distinguish between real and synthetic identities with Experian’s suite of verification tools. Protect customer data, minimize fraud risks and strengthen trust in your operations.

Seamless security without compromise

Deliver a smooth, secure customer experience with Experian’s step-up authentication and fraud detection capabilities. Protect your business while creating frictionless interactions for legitimate customers.

Stay compliant, stay confident

Meet and exceed regulatory requirements with Experian’s compliance-focused tools. Safeguard sensitive customer information, adhere to data protection laws and confidently manage risk.

Discover how we can help secure your business from fraud today

Stay ahead of fraud threats with Experian’s proven utility fraud prevention and risk mitigation solutions

Contact us

Insights

Infographic

2025 Future of Fraud Forecast

Discover the five emerging fraud threats that could challenge businesses and consumers in 2025. 
eBook

The imitation game: How GenAI has supercharged fraud

How to deploy a multilayered approach with a holistic consumer view to stay ahead of evolving fraud.
Tech showcase

Fraud risk and identity verification solutions

Learn how to stay ahead of fraudsters while providing seamless identity verification experiences. 
Perspective paper

Enable Account Onboarding

with next-generation fraud tools
Report

2024 U.S. Identity and Fraud Report

Learn about the impact of GenAI and shifting consumer expectations around security and experience.

Discover how our energy and utility fraud prevention solutions can protect your business

We’re here to help! If you’d like to learn more about our solutions, please fill out the form below.

The form below is for business inquiries only. 

If you're a consumer needing assistance with your personal credit, click here to visit our consumer assistance page.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.