Changing consumer behavior and shifting economic tides have made it imperative for utility providers to adapt strategies and processes that preserve positive customer relationships while continuing to collect delinquent balances during unpredictable times. Our early and active delinquency solutions help you evolve your collections and recovery processes, optimize your resources and reach the right customer, with the right message, at the right time.

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Early and active delinquency solutions

Leverage our early and active delinquency services to prioritize your customers and achieve optimal response rates.

Decision Essentials™

Leverage Decision Essentials to increase collections revenue while improving efficiency.

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Marketswitch Optimization

Group customers based on similar traits and create macro segment data profiles with Marketswitch Optimization.

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PowerCurve® Collections

Enable an analytical, strategic approach to meet today’s collections challenges with PowerCurve Collections.

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PriorityScore for Collections℠

Collect every available dollar across your entire portfolio with PriorityScore for Collections.

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Collection Triggers℠

Leverage Collection Triggers to receive daily notifications of new contact information and updates.

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Contact us and discover how we can help your business.

Our dedicated utilities team is on hand to help you keep pace with the changing utilities landscape.

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Resources

Evolve processes

Blog: Navigating the utilities collections ecosystem

Gain insight on how to successfully navigate the changing collections landscape amidst COVID-19.

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Enhance decisioning

On-demand webinar: Focusing the lens on collections

Make better data-driven collections decisions across the customer lifecycle.

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Manage collections

Case study: OppLoans and delinquent loan portolio strategies

Learn how a fintech company leveraged Experian’s Tax Season Payment Indicator to identify past due customers.

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Learn how our services can help streamline your utilities operations.

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