Modernize Manual Employment Verification with Experian Verify™ Research

Experian Verify Research enhances the traditional manual employment verification process by integrating a conversational AI agent and secure employer-facing online form with Experian’s call center, designed to simplify and accelerate manual employment verification.

When the initial Verification of Employment (VOE) outreach results in a voicemail, employers aren’t left with a single path forward. They can respond in the way that works best for them:

• Secure Online Form – Fast, convenient, and accessible
• Conversational AI – An intuitive, guided experience
• Return Call to the Call Center – Traditional, yet reliable

Each method ensures a smooth and secure verification process.

Once employer responses are collected, a comprehensive employment verification statement is automatically generated and delivered directly to the Experian client. This ensures:

• Speed – No unnecessary delays
• Accuracy – Verified at the source
• Reliability – Consistent, high-quality data

Traditional employment verification still relies heavily on outdated, phone-based outreach. These methods are inefficient—about 40% of outbound calls go to voicemail, leading to costly and time-consuming follow-ups.

Experian Verify Research bridges the gap between legacy systems and modern expectations. We combine the credibility of call center-initiated outreach with the convenience of digital response channels. Employers can choose how they respond, ensuring higher engagement and faster turnaround times.